Up Close & Personal
Frequently Asked Question's
Q - Can I change/cancel my order?
A - We may be able to change/cancel your order depending on what stage your order is at. If you were to request to change/cancel your order we recommend you do this ASAP. Please see delivery page for the dispatch time. Please view your order for cancellation details.
Q - Can I add to my order?
A - No, unfortunately once an order is placed you would have to place a new order.
Q - Can I use more than 1 discount code per order?
A - No, unfortunately only 1 discount code may be used per order.
Q - Are there any other methods to place my order other than via the website?
A - No, all orders are to be placed via the website.
Q - What is the delivery time?
A - Our delivery policy can be found HERE
Q - Do you offer postage outside the UK?
A - Please email firstname.lastname@example.org for all enquiries.
Q - How do I return an item?
A - Our returns policy can be found HERE
Q - Can I refund or exchange an item?
A - Our refund and exchange policy can be found HERE
Q - If my item is faulty what do I do?
A - Our policy regarding faulty items can be found HERE
Q - Where can I find my order number?
A - Your order number will look something like this #UCP3047. This can be found on your invoice under your account purchases and on your confirmation email.
Still not answered your question? Please email us on email@example.com. We aim to respond within 24 hours.